FAQs & How to Use

 

Q. What size are the swim nappies?

A. Each of our swimming nappies are designed to fit baby from Newborn (10 lbs/ 4.5kg) through to toddler stage (25lbs/ 12kg). The baby swim nappy is adjustable by the snap fastenings around the waist and legs with 3 different size options and another 3 size adjustments to the height of the baby swim nappies on the front.  

Q. Why is my Nappy leaking wee? Do they need an insert?

A. No they are good to use as they are, no inserts or nappies are required underneath. As for any swimming nappies, whether reusable or disposable- they are not designed to hold liquid/ wee otherwise they would also absorb the water in which they were swimming and in turn this would drag them down and not hold any solids (which they are merely designed to do).


Q. What are the 9 studs on the front for?

A. They can be a little confusing so i hope this helps!...

If they are fastened around the waist on the last / smallest setting they will be on the studs closest to the logo (the logo sits at the back). As baby grows, move each side to the middle setting and then the last stage (just make sure they are even on both sides!).  Then at the front, the 9 studs change the height of the swim nappy...to make the nappy the shortest in height you will need to fasten the top and bottom row together. And as they grow, fasten the top and middle row and if they get so tall or need extra space then leave it fully open at the front.

 

Q. Are reusable swim nappies easy to clean?

A. Yessss! Our Swim nappies are super easy to clean! If your little one has a number 2 while wearing one, just knock out the solids or use a wipe to get the majority off then hand wash or pop in the washing machine on a 30 degree cycle with non-bio detergent (but NO softener)...and line dry in the shade.

 

Q. The tracking link isn't working?

A. Please allow 24 hrs for the tracking to be updated by Aus Post, thank you!

 

Q. How do I use a discount code or voucher?

A. Discount codes/vouchers are redeemable during the checkout process. At the top of the ‘Checkout’ page there is a button labelled ‘Add Promo Code’. Click on the button and add your code into this field and don’t forget to hit apply. If you have any issues using a code or voucher – please email us at sj@sarah-janecollection.com.au

 

Q. I forgot to use my discount code, can I still get my order discounted?

A. All discount codes must be entered at the checkout.

Only one discount can be used per order.

Our software cannot allow us to manually apply discount orders or adjust prices once orders are finalised. If you forget to use a code at checkout, we cannot amend the price and will not reimburse any additional costs.

 

Kind regards,

Sarah-Jane 🧡