General FAQ's

SHIPPING

1. The tracking link isn't working?
   Please allow 24 hrs for the tracking to be updated by the chosen courier service.
   
   
2. When will my order be sent?
   We aim to dispatch within 3 business days. Though, please allow extra time during sale periods.
   
   

3. How long will it take for my order to arrive?
   Please click here for more information on Shipping and Delivery timeframes.

4. Do you deliver to Parcel Lockers and PO Boxes?
   Yes we do.
   
   
5. Do you ship internationally?

   Of course! Please click here for more information on International Shipping.

DISCOUNT CODES

1. How do I use a discount code or voucher?
   Discount codes/vouchers are redeemable during the checkout process. At the top of the ‘Checkout’ page there is a button labelled ‘Add Promo Code’. Click on the button and add your code into this field and don’t forget to hit apply. If you have any issues using a code or voucher – please email us at hello@sarah-janecollection.com.au
   
   
2. I forgot to use my discount code, can I still get my order discounted
   All discount codes must be entered at the checkout.
   
   Our software cannot allow us to manually apply discount orders or adjust prices once orders are finalised. If you forget to use a code at checkout, we cannot amend the price and will not reimburse any additional costs.
   
   
3. Can I use multiple discount codes?
   Only one discount can be used per order.
   
   
4. My code is not working. What do I do?
   If you have any issues using a code or voucher – please email us at hello@sarah-janecollection.com.au

SIZE GUIDES

1. I need help to find the best fit?
   Please see our our Sizing Chart which goes through all product sizes that we stock. If you have further enquiries regarding sizing, please email us at hello@sarah-janecollection.com.au

 RETURNS & EXCHANGES

1. Do you have a returns and exchange policy?
   For all the information you need please see our Refund Policy.